CRM System with iSMS Services

CRM Software Price: RM800

Needing a way to organize and keep track of all your clients, customers and employees details? We are offering a 2-in-1 package for your company, making things easier while increasing efficiency. You can record all customers details and use it to contact them directly from the CRM System via iSMS services such as SMS, WhatsApp and Email.


FREE 30 Days Trial when you purchase our CRM Software! If you are a New iSMS customer, you are entitled to receive 10 FREE Demo Credits to send SMS, WhatsApp and Email messages to your clients!

Visit iCRM website Contact Us

What can you carry out in CRM System with iSMS features?

Store Information

Save customers contact details systematically

Create and assign multiple groups to multiple contacts

Search contacts by filtering options (e.g. group)

Set contacts to membership manually or via item purchased

Insert new, on-going services based on each customer

Contact Customers

Communicate with clients/ groups via VoIP Call Center feature

Send SMS contact list/contact info via SMS and get SMS reply

Compare SMS/ WhatsApp messages and continue campaign

Compose Emails via contact list or multiple preset addresses

Attach documents and contact info easily in emails

View Records & Reports

Set recurrence reminder for items purchased by customers

Include notes and update remarks while on call with customers

Records call details made based on contact and time in report

View delivered SMS, WhatsApp and Email messages to clients

Keep track of past services for specific client in service report

Industries that can benefit from using CRM System with iSMS Features

CRM System with iSMS features is suitable for a wide range of industries as it helps to make data recording quick and easy, hence making work performances more efficient, increases customer relationship management while contributing in the industries' advancement.

Call Centers

Notify clients on service updates

Inform users on on-going promotions

Get useful feedback from customers

Service Agents

Manage customers details systematically

Keep track of all on-going services

Remind customers on service maintenance

Banks

Send notification on transactions

Remind clients on payment due date

Keep records of bank loans by users

Courier

Store full records of customers details

Document parcels purchsed by customers

Record payment receipts by each users

Retail

Keep track of items and inventories

Provide multiple membership benefits

Inform customers on sales, stock etc

Property

Group potential buyers into categories

Include buyers preferred locations

Notify clients on available properties

How do you use CRM Software with iSMS Features?

Step 1:
To fully utilize all features provided by the CRM System, you must register to the THREE websites below. It will only take a moment.


POS Market: Register a POS System account for Point-of-sale Client in order to download and install the CRM System.


iSMS: Register an iSMS account in order to send your clients iSMS, WhatsApp and Email messages.


AlienVoIP: Register VoIP account to contact your customers via the Call feature in CRM System.



Step 2:
Start the POS Client application after installation. Click the "Setting" button. Key in your POS Client Username and Password to continue.

Step 3:
Go to "SMS" tab and key in your iSMS details. Click "Save" on the top left corner.


Close window to go back to POS Client login interface.



Step 4:
Insert your POS Client username and password then select CRM option.
Click the Login button.


How do you use CRM Software Features?

Setting Membership Category

Go to Setup > Membership Category. Name the Member category and insert the amount of discount/ percentage in the required fields.

Runner application will prompt upon expiry

Saving Contact Details

Go to Contacts > New. Insert details and click "Save as New Contact". Set Membership Category under "Membership" tab.

Assign Contacts

Assign the contact to department, department members, department head and etc.

Runner application will prompt when user assigned

VoIP Call Integration

Select a contact/ group. Click on the "Call" and "Reg" buttons in order to call your clients via VoIP while including remarks. View More »

Case

Create Case by customers, number customizable. Case can be assigned to admin. Runner application will alert incoming cases. View More »

Item Recurrence

Select "Point of Sales Client" > Inventory > Inventory List. Select an item > Edit Item. Set Recurrence details.

E.g. Monthly maintenance fees, insurance fees, license fees, weekly fees etc

View More »

Setting Contact Group

Go to Contacts > Group and click on "Group" tab > "New Group" button. Insert the name of the contact group.

Sending SMS, WhatsApp and Email

Go to iSMS/Email > Email. Compose your message to be delivered as WhatsApp, SMS or Email. Add Attachments if needed.

Multiple Employees

You can group multiple employees into departments. Can be accessed via password or fingerprint at the POS Client login. Database information can be shared between clients.

Individual Contact Report

Select a contact from "Contacts List" and go to Report > Individual Contact to view the person's individual details.

Create Service Report

Services can be grouped into service history group or by customer. Services can be assigned to employees and is alert-able.

Service History Report

Go to Report > Individual Service History by contact to view past services provided to a specific client.


Purchase CRM Software Visit iCRM website Contact Us

 

SMS Coverage for All Countries Worldwide

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